Brandon Knight, Global Channel Customer Experience, Zoom
Brandon Knight is head of global channel customer experience for Zoom. In this role he leads the engagement practice for all indirect sellers of Zoom products Prior to joining Zoom, Knight was the leader of the contact center practices at both Telarus and Intelisys. With more than 30 years of combined experience running contact centers, consulting for contact centers and leading contact center practices, Knight is a sought-after keynote speaker, panelist, webinar host and trainer in the customer experience industry. As the co-founder of Xposure Inclusion & Diversity Council, Knight is also leading the effort to bring diversity, inclusion and equity into the forefront of the change that needs to happen in the technology industry. Knight founded and served as president of the consulting company Exceptional Contact Centers and held multiple leadership roles with Novation companies, including CC Cloud Provider Corvisa/Mitel. He served as the Ssenior vice president of global operations for industry leader, Serenova/Lifesize. He has also held several leadership roles at prominent companies including Humana Inc., Healthesystems Inc., The Travelers Companies Inc., Telerx, Bankers Warranty Group and Sprint PCS.