Heather Campbell, Chief Experience Officer, ARG IT Clarity
Heather Campbell’s career has been defined by her relentless pursuit of an amazing client experience. As ARG’s third employee, Campbell has done everything from spearheading sales to installation and customer support. As ARG’s CXO, she leads the national CX team to support thousands of clients and led the development of ARG's value realization process to address the gap she saw between provider performance and client expectations in cloud implementations. This process builds on the business value identification in our consulting process and carries it beyond deployment to ensure that our clients fully identify, implement and operationalize the benefits of new technology.