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The MSP Mentor Series: Become a Front-Runner: Understanding the Paths to Excellent Client Experience
Mitch Morgan (CEO, New Charter Technologies)
Location: Upper Lobby Level, Splash 9
Date: Tuesday, October 31
Time: 2:05 pm - 2:40 pm
Pass Type: Summit Pass - Get your pass now!
Session Type: Conference Session
Track: MSP Summit Track
Recommended For: MSP
Vault Recording: TBD
There is only one thing that differentiates one channel partner from another, or one MSP from its rival: the customer experience. It is the secret sauce of any technology provider because everyone has access to similar technology innovations and talent in the market. It is the execution and delivery of the client experience that often is the difference between success and failure. That is why today’s leaders must understand how their organizations can drive a positive and successful client experience via all customer touch points — from presales to final delivery and the management of that service. That client experience journey is one that is driven by many paths and factors. In this session, discover how the business impact of high levels of client experience can impact the following:
- Higher technology stack adoption
- Better service results
- Higher-level, deeper relationships
- Customer retention
- Better discussions
- Enhanced client profitability
It doesn’t stop there. In this session, Mitch Morgan, CEO, New Charter Technologies, will dive into how to become a leader in the industry through the entire client journey. Participants will get access to the Front-Runner Maturity Model assessment tool and will be able to review against current benchmark data.