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The MSP Mentor Series: Become a Front-Runner: Understanding the Paths to Business Efficiency

Chris Luise  (Group President , New Charter Technologies)

Location: Upper Lobby Level, Splash 9

Date: Tuesday, October 31

Time: 11:05 am - 11:40 am

Pass Type: Summit Pass - Get your pass now!

Session Type: Conference Session

Track: MSP Summit Track

Vault Recording: TBD

There are many facets to business efficiency for channel-partner organizations. To achieve high levels of productivity, teams must work together well. Furthermore, employees must improve technical competencies with company leaders to cultivate a culture of accountability, mutual support, collaboration, performance metrics, repeatable processes and sharing of best practices. It also means supporting leadership development through innovation, decision data, organizational learning, problem solving, teamwork and talent development. Understanding financial and operational metrics are two parts of a balanced approach to building an MSP, but understanding which best-in-class attributes and the discrete measures needed to build them are another. These are critically important to sustaining any partner organization, especially one offering managed services. Attendees will hear from Chris Luise, group president, New Charter Technologies, as he dives into how to work smarter, not harder. Participants will get access to the Front-Runner Maturity Model assessment tool and will be able to review against current benchmark data.

Attendees will learn the following:

  • The importance of technical (technology) assessments for prospects.
  • How to work toward standardization in all areas of service.
  • The value of having customers’ current installed base adhering to your technology standards.
  • Utilizing financial forecasting in your management methodology.