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2023 Agenda

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Take the Lead in AI: Supercharge Your Agent AI Technology Practice Areas

Bana Qashu Young, MA  (Vice President of Sales, East & Canada, AVANT)

Brady Satchwell  (Managing Director, Miris Group)

Eric Ludwig  ( Co-Founder, Rise Technology Advisors)

Dave Ballesteros  (Founder, Flowstone)

Location: Fourth Floor, Flicker 3

Date: Tuesday, October 31

Time: 10:30 am - 11:05 am

Pass Type: Summit Pass - Get your pass now!

Session Type: Conference Session

Track: Channel Futures Leadership Summit Track

Recommended For: Agent/Technology Advisor

Vault Recording: TBD

Beyond the commonly used chatbots, many customers of channel partners leverage AI-enhanced solutions in an ever-expanding array of applications. Meanwhile, others are yet to discover the untapped potential of artificial intelligence in the contact center, not yet understanding what is practical today and how to apply it. As AI expands in its maturity and reach, it is becoming clear that failing to know when and how to use it is a missed opportunity for channel partners. In this session, partners will hear from peers and research supporting how next-generation CCaaS solutions with AI capabilities are emerging rapidly, alongside changing consumer behaviors, and why businesses must hop on board the train or risk being left at the station.

Agents and technology advisors will learn how AI integrated into modern CCaaS offerings can help them:

  • Quickly adapt to changing preferences for digital channels
  • Understand why AI is not just about saving money and replacing resources
  • Eliminate complexity and push the envelope for self-management and fast deployment.
  • Reduce attrition.