2023 Agenda

Today’s fast-paced world offers interesting economic times. Operational leaders need to be fast-thinking and nimble. These executives often must do their jobs with less funding, people and time, despite a need for speed. The age of digital transformation requires all channel leaders to think about their operations in a whole new way, whether building teams, scaling processes or focusing on the customer experience. In this session, one of business’ most accomplished operations leaders will help you understand when to go quickly, when to go slowly and how to support both growth and stability while always thinking of the bottom line. Learn why timing is everything. Learn how to act quickly to avoid being left behind, but without abruptness that can create mayhem in business operations.

In this session learn:

• When to go quickly and when to go slowly, the gentle art of the trade-off in efficiency versus speed.
• How to align the organization on expectations but enable empowerment and innovation.
• How to build a culture of collaboration, as well as a sense of urgency and deadlines.
• Why throwing more people at the problem isn’t the answer.
• From scrappy to efficient: how transparency, tooling and systems fuel ROI success
• Why transforming outdated processes are the path to operational excellence
• A first-hand story of building a customer support operation from scratch