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How to Build a Culture of Empathy and Excellence

Pamela Diaz  (CEO & President, Entara)

Deniz Sagnaklar  (Director of Managed Services, Entara)

Location: Fourth Floor, Glimmer 1

Date: Monday, October 30

Time: 4:35 pm - 5:05 pm

Pass Type: Summit Pass - Get your pass now!

Session Type: Conference Session

Track: Womens Leadership Summit Track

Vault Recording: TBD

The job of channel partner organizations and every service provider is to support clients and address their technical and security concerns. But as our industry and the threat landscape continue to evolve and change, it’s no longer enough to just provide great customer service and reliable technology solutions, Leaders today must understand the secret sauce of a great managed service provider is its people and company culture. In this session, attendees will hear from the leaders of Entara, ranked among the top 50 MSPs globally by the Channel Futures MSP 501, to learn more about how the organization uses the core values of empathy and excellence to seek out and hire diverse talent. Discover how Entara maintains a company culture that has kept senior members of the team engaged and committed to the organization for years and how you can apply those same tactics to your team and company. In this session, attendees will learn the importance of core value buy-in from your leadership team and how to build a strong internal employee referral program based on best practices at Entara. Attendees will learn how to lead with empathy and, by doing so, create a positive culture of excellence at their organizations.